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EPISODE IN BRIEF
In today’s episode of Coaching Conversations, you’ll learn why feedback is the fuel for growth.
Reacting negatively to feedback is a business red flag; improvement comes when you listen and filter feedback so you can learn and apply something new.
So, how do you use feedback constructively? How can you accept feedback with an open mind? How do you recognise when feedback is not personal?
Learn about feedback in all it’s forms and how to deal with it, in another tremendous episode of Coaching Conversations with Nick and Chris…
Time Code/Show Notes
0.26 Intro: Business coach experts Nick and Chris talk about how individual people view feedback…
3.40 Chris shares a story about linguistics; applying learning and understanding around a particular customer who gives you answers so you can get better at doing what you’re doing.
7.27 How often do you ask your customers for feedback?
Are you concerned about what your clients will say? It’s a mechanism to change; feedback must be accepted with an open mind.
10.00 Don’t forget to focus on the great stuff; congratulate yourself. Look at the majority of what you’re doing well; how can you become a “lethal weapon’ in those areas, how can you do better?
12.31 We are not trained to accept feedback. It’s a skill we all need to improve. Shape your opinions and knowledge by listening to the objective commentary.
13.23 How can you improve your ability to accept feedback, good or bad? Firstly, observe and listen. All the customer wants to do is share their thoughts with you. Just LISTEN.
20.05 Be open-minded. People are giving you feedback for a reason. Take the facts and address the issues so you can improve.
22.34 Gratitude; you’ve got to give them validation. Be grateful for the feedback. Don’t get upset. Let your clients know that you value their opinion.
24.11 Apply your learnings. Check your delivery system and apply what you have learned from feedback.
How are you asking for feedback? Is it verbal or automated? After you’ve done business with them, are you asking for a Google Review or platforms that hunt for reviews from you?
29.48 People generally lack the ability to accept feedback willingly. Is that why you don’t ask for feedback? You should be using the customer’s information to get better at running a business.
31.45 Feedback is not something to be feared. The more we practice accepting feedback, the more likely we are to grow our business in the right areas. Use it to your advantage.
32.04 Think about the power of reviews. The collective gives you a good idea of how your business is doing.
33.41 Feedback comes in different forms. It can be written, a video link, third party – learn to accept it on the go; you are being tested every day in business; the feedback is the answer.
Practice accepting feedback; Nick asks his clients to “keep him accountable”. Feedback is the answer to making changes where they are needed.
36.04 If you have feedback on anything you’ve heard in this podcast, reach out to ask@upcoach.com.au for more information on today’s podcast.
EPISODE SUMMARY
Today we learned to park our egos and use feedback to power our businesses.
Hear the facts and remember, it’s never personal. Feedback is somebody else’s experience. Take from it, apply the learnings and watch how your business improves in those areas. As a business owner, you must become more accepting of feedback; do not take it to heart.
If you can view feedback as another tool to keep you accountable, you’re in a very good place. It is simply another way to chart how your services are being received and perceived.
Accepting feedback, truly is, fuel for growth in business. So…. embrace it!